Cancellation & Refund Policy – OUTWORKBELIZE
Refund Eligibility
Refunds may apply to both services and customized/unique products when a dispute is opened. Technical video consultations are non-refundable, unless a valid dispute is raised with strong evidence.
How to Cancel and Request a Refund
- Before Payment: Send a message to the seller via chat stating that you do not wish to proceed and request a refund.
- After Payment: If the seller delivers the service and you’re not satisfied—even after giving them chances to improve—open a dispute by pressing the Dispute button. The transaction will be reviewed, and a refund decision will be based on the chat history and evidence provided.
Note: A 10% processing fee is non-refundable. Refunds only cover the cost of the service or product.
Physical Customized/Unique Products
OUTWORKBELIZE hosts independent sellers who manage their own refund and return policies. These policies may vary, but all sellers must clearly state:
- Whether returns are accepted
- The time frame for accepting returns
- Who covers return shipping costs
If a seller agrees to a return via OUTWORKBELIZE Messenger, they must honor it. This may include:
- Issuing a refund
- Providing proof of shipping for replacement items
Buyers and sellers are encouraged to resolve issues directly through OUTWORKBELIZE Messenger.
Refund Processing Time
- Refunds are issued back to the original credit card.
- Most refunds take up to 7 days, but this may vary depending on the bank or card provider.
