To Cancel Service(s), note:

The refund applies to both services and customized and rented goods in opening a dispute for a refund.

How long after can a buyer request for a refund?

Actions taken to cancel a transaction with the Buyer and request a refund:

1.) You should cancel before initiating payment by sending a message in the chat to the seller, stating that you wish not to proceed with the said transaction and ask for your refund.

2.) If the transaction has been initiated, at the point where the seller sends your finished Service(s) and you are not satisfied, and if also, you have given the seller more chances to satisfy your requests and it is not fulfilled to what both agreed on or the work is of low quality compared to what was promised to you, then, to request for a refund, you can press the button dispute so that the seller knows you have had enough and wish not to continue services with him/her. In that instance, the transaction will be cancelled. Based on evidence provided in the history of the chat, a refund will be determined as to who stays with the money.


Any Technical Video consultations given will not have a refund. You may dispute the matter for any unique situation based on solid evidence, however, this service is excluded from refund.

This Applies to Physical Customized Goods

OUTWORKBELIZE is a platform made up of independent sellers who run their own business services for customized products. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns of physical customized product(s). Individual policies will vary from seller to seller.

As a seller on OUTWORKBELIZE, you’re expected to clearly state your policies regarding returns and refunds in your profile description. This includes:

  • Whether or not you accept returns
  • The time frame in which you may accept a return on the physical customized good(s).
  • Who will pay for the cost of return shipping for any item(s) that are sent back to seller.

If you enter into a return agreement with a buyer via OUTWORKBELIZE MESSANGER, we require you to fulfil that agreement. This may include:

  • Issuing a refund for the returned item(s)- Physical Customized Product(s)
  • Providing OUTWORKBELIZE with proof of shipping for a replacement item(s)

If you do have a problem with a transaction, it’s best to contact the buyer directly via OUTWORKBELIZE Messages. Buyers are also encouraged to contact you if they experience any issues.

How long will the refund take to reflect on the buyer’s card?

  • Credit card refunds are issued back to your credit card account—you typically can’t receive your refund in other forms of payment such as cash. 
  • Refunds on credit card purchases usually take 7 days.
  • Credit card refund times vary by merchant and bank, with some taking a few days and others taking a few months.